24 Hour Response Teams

2/22/2024 (Permalink)

Here at SERVPRO, we are available 24 hours a day for water emergencies, large or small. So, when you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand when you call, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through. SERVPRO has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration as the cornerstone of our business.

When you call, you can expect several questions from us regarding your water damage emergency. These questions will help us determine what equipment and resources SERVPRO of Joliet technicians may need.

Here are some of the questions you may be asked:

              Your name and contact information

              Your insurance information (if applicable)

              The street address of the water-damaged home or business

              When did the flooding or water damage occur?

              What caused the water damage (if known)?

              Is there electricity available (on-site)?

We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

From Carpets to Catastrophes, SERVPRO is Here for All Your Commercial Cleaning Needs

8/31/2023 (Permalink)

SERVPRO is here to restore your property from fire, storm and water damage, but did you know that SERVPRO also offers many other clean up and restoration services?

• Mold Mitigation and Remediation - SERVPRO professionals are here to control and remediate mold contaminating your property and threatening your safety. 
• HVAC Cleaning - We can inspect your HVAC system and restore it to peak energy efficiency to improve indoor air quality.
• Crime Scene, Biohazard and Vandalism Cleanup - SERVPRO technicians are trained to safely and efficiently clean biohazardous substances and waste for proper disposal. 
• Contents Claim Inventory Service - We provide itemized, area-by-area inventory for storage during job completion or in cases of hoarding.

If you need a job done right and done quickly, call SERVPRO for all your commercial cleaning needs.

Fire Restoration Pack-out:101

6/28/2023 (Permalink)

We provide services for our clients to take their SERVPRO experience to the next level. Our team goes above and beyond so that our clients don’t have stress more than necessary. A fire restoration pack-out is when our team takes the contents from the client, and they will clean and deodorize them. Our team works to restore the preloss condition. Once that level is achieved, they will pack up the contents, store them, and deliver them back once the owner accepts them. SERVPRO offers this service because we can recognize the importance of having sentimental items during a difficult time.

Pack-Out Inventory

When we obtain contents from a client after performing a pack-out, we generate a complete list of all the contents. This list contains the item's condition when received and other information to help protect the client’s property and reduce contractor and insurance company liability. One of our content technicians will document the condition when obtained and restore the preloss state when observing the contents. When boxed/canned foods encounter heat from the fire, they must be appropriately documented before it gets disposed of.

Attention to Detail

As a company, we hope that your or your family will never need our services. Still, there are so many unpredictable factors that we can’t control. With that being said, if you are ever in need of a pack-out service or any assistance, please call our SERVPRO of Plainfield, Shorewood and SERVPRO of Naperville South office at 815-436-5735.

Catastrophic Restoration Specialists

3/31/2023 (Permalink)

When your commercial property is suddenly hit with damage due to a storm, flood, fire or other disaster, it can leave you, your employees and customers in shock. It’s important to know that you have professional large-loss specialists to handle the restoration process as quickly as possible so that you can get back to business. SERVPRO’s Disaster Recovery Team is an elite team of highly trained technicians. We’re strategically located and prequalified to respond Faster to any size disaster.  

Don’t Forget That We Clean Carpets!

2/27/2023 (Permalink)

SERVPRO is a trusted name in carpet cleaning services. You may not know that, because we are known for being the number 1 choice in cleanup in restoration. 
Your home or business carpets get the most use and abuse. You can keep your carpet looking good for years with carpet cleaning services from SERVPRO.

A professional carpet cleaning can remove deep down dirt and grime to keep your carpet looking it’s best and extend the lifespan. Our technicians use their knowledge and experience to clean the dust, dirt, pet hair and daily traffic from your carpet or upholstery. We use a variety of cleaning methods that is tailored to each situation. Our goal is to clean and restore your carpet to its original appearance. 

24 Hour Response. Here to Help.

1/27/2023 (Permalink)

Here at SERVPRO of Plainfield, Shorewood and SERVPRO of Naperville South, we are available 24 hours a day for water emergencies, large or small. So, when you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand when you call, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through. SERVPRO has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration as the cornerstone of our business.

When you call, you can expect several questions from us regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO of Plainfield, Shorewood and SERVPRO of Naperville South technicians may be needed.

Here are some of the questions you may be asked:

              Your name and contact information

              Your insurance information (if applicable)

              The street address of the water-damaged home or business

              When did the flooding or water damage occur?

              What caused the water damage (if known)?

              Is there electricity available (on-site)?

We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

24 Hour Response. Here to Help.

11/29/2022 (Permalink)

Here at SERVPRO of Plainfield, Shorewood and SERVPRO of Naperville South, we are available 24 hours a day for water emergencies, large or small. So, when you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand when you call, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through. SERVPRO has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration as the cornerstone of our business.

When you call, you can expect several questions from us regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO technicians may be needed.

Here are some of the questions you may be asked:

              Your name and contact information

              Your insurance information (if applicable)

              The street address of the water-damaged home or business

              When did the flooding or water damage occur?

              What caused the water damage (if known)?

              Is there electricity available (on-site)?

We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

IICRC TRAINED AND CERTIFIED EMPLOYEES

10/20/2022 (Permalink)

Property restoration includes a wide area of services all with the primary purpose of cleaning of damage and messes caused by flooding and excess moisture, fire smoke and soot, mold, biohazard, and severe weather such as tornadoes, hurricanes, hail and more. Property Restorers want to protect fragile properties against further damages.

Although property restoration professionals may have training and expertise in specialized areas, most are required to have met some certifications. The IICRC, or Institute of Inspection, Cleaning, and Restoration, is a certification organization that sets standards for the related industries. The IICRC is recognized by the insurance industry and restoration professionals as the global standard for restoration.

What Is the Institute of Inspection, Cleaning, and Restoration?

The IICRC is a third-party certification agency that also oversees the training and education of restoration and cleanup technicians. Some of the classes that technicians study includes fire and water restoration, carpet cleaning, upholstery cleaning, and structural drying. Technicians may also earn certificates in mold remediation, restorative drying, and tarping services. If performing work with biohazards, special training courses must be completed.

What Is Mitigation?

Mitigation is an important element of cleaning and restoration services. The goal of mitigation is to reduce losses by limiting the effect of disasters. When a property has been damaged by flooding or fires, it may seem that the extent of damages is complete. However, secondary damages are often a possibility. For example, mold growth can take place after floodwaters have been cleaned up. Once the flames of a property fire are gone, the structure may suffer secondary damages because moisture has been absorbed from the water used to fight the fire. A mitigation certificate shows that technicians have demonstrated their ability to prevent further losses.

The Importance of Industry Standard Makers

The IICRC plays a vital role in preparing property restoration and cleanup professionals to perform their jobs with top quality results. It also keeps industry standards high, protecting clients from all walks of life. 

Comprehensive Mold Removal Process in Plainfield?

7/27/2022 (Permalink)

We are trusted leaders in mold remediation services in Will and Kendall Counties.

When you discover mold growing in your Plainfield home or commercial business, fast action is required to mitigate the damage before the mold can spread to other areas in the home or workplace. Our local team in Plainfield and Naperville South restores water damage following the same procedure for all water-damage events as follows:

1. Emergency Contact
2. Inspection and Mold Damage Assessment

We follow local and state laws regarding inspection and documentation based on your unique situation.

3. Mold Containment

We may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to prevent mold spores from spreading during the cleanup process.

4. Air Filtration

We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while mold remediation is in process.

5. Removing Mold and Mold-Infested Materials

We use antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. We remove and dispose of mold-infested porous materials when remediating heavy mold growth.

6. Cleaning Contents

We clean your furniture, decorative items, curtains, and other restorable items affected by mold. We also remove odors and deodorization using fogging equipment.

7. Restoration

Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may require the reconstruction of various areas or rooms in a home or business. 

Call Us Today!

Our local team in Plainfield and Naperville South is Here to Help ® when you have a mold problem. Call us today at 630-369-9710.

Franchises are independently owned and operated.

What Can I Do if I Have a Mold Outbreak in My Naperville Home?

5/24/2022 (Permalink)

We mitigate and remediate mold problems in DuPage and Will Counties.

Spring and mold outbreaks go hand in hand. As the weather warms up, the conditions that allow mold to flourish increase, giving mold a better chance to grow outside and inside your home. Our local team in Plainfield and Naperville South is trained and certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) to mitigate and remediate mold damage. Here are some mold damage emergency tips from our website for things you can do while waiting for help to arrive:

Important Facts:

• Significant mold growth can occur in 48 to 72 hours
• Mold may present a greater risk to children, the elderly, and anyone with respiratory problems
• A strong, musty odor may indicate hidden mold behind drywall or under carpeting

What to Do:

• Stay out of affected areas
• Turn off the HVAC system and fans
• Contact our office in Plainfield and Naperville South for mold remediation services

What Not to Do:

• Don’t touch or disturb the mold
• Don’t blow air across any surfaces with visible or suspected mold growth
• Don’t attempt to dry the area yourself
• Don’t spray bleach or other disinfectants on the mold

Call Us Today!

When your Naperville home or commercial business has a mold problem and needs mold remediation services, our local team in Plainfield and Naperville South is Here to Help. ® We’ll mitigate and remove your mold problem, “Like it never even happened.” Call us today at 630-369-9710.

Franchises are independently owned and operated.

Seven-Step Fire Damage restoration Process in Naperville?

4/25/2022 (Permalink)

We restore fire damage 24-hours a day in Will and DuPage Counties.

Do you know that our local team in Plainfield and Naperville South follows a comprehensive, seven-step process when restoring fire damage?

Fire Damage Process

Step 1: Emergency Contact

Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Assessment

Step 3: Immediate Board-Up and Roof-Tarp Service

We will board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying

The water removal process begins almost immediately and removes most of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Call Us!

When your home or business in Naperville needs fire damage restoration services, our local team in Plainfield and Naperville South is Here to Help. ® Call us today at 630-369-9710.

Franchises are independently owned and operated.

Advanced Technology Used to Remove Smoke Damage in Plainfield Home?

3/21/2022 (Permalink)

We restore smoke damage in Will County!

Smoke damage leaves behind a unique signature based on the fire's fuel. Our local team of technicians in Plainfield and Naperville may use any of the following to neutralize and remove smoke odor:

Air Scrubber or Filter

Heating, ventilation, air conditioning system (HVAC) air scrubber, or a high-efficiency particulate air filter (HEPA) air purifier can capture larger smoke molecules. There will still be some residual odor from smaller molecules or surface residues.

Ozone Generator

An ozone generator is a fast and highly effective smoke odor restoration method. These machines emit ozone, which follows the same paths through the air as smoke and oxidizes any residual traces in the air or on surfaces.

Thermal Fogging

Thermal fogging is an intensive treatment involving fogging machines. After residents evacuate, smoke cleaning professionals fill a structure with petroleum distillates that neutralize odors and ventilate the area.

Hydroxyl Generator

A hydroxyl generator is a slower and gentler alternative to ozone. These machines rely on ultraviolet light to generate hydroxyl radicals that eliminate smoke odors. It will take about three to five days of continuous operation to achieve the same results as a single ozone treatment.

Vapor Modification

Vapor modification is another odor elimination method that relies on aromatic compounds and a blower or fan to neutralize smoke odor

Call Us!

If you have smoke damage in your Plainfield home or business, our local team of highly trained technicians is ready to assist you 24-hours a day. Call us today at 630-369-9710.

Franchises are independently owned and operated.

Animal Hoarding in Plainfield?

2/22/2022 (Permalink)

We are trained to clean and restore hoarding environments in DuPage county.

Do you know that animal hoarding is a mental disorder? According to the American Psychiatry Association, animal hoarding involves an individual acquiring large numbers (dozens or even hundreds) of animals. The animals may be kept in an inappropriate space, potentially creating unhealthy, unsafe conditions for the animals. SERVPRO® of Plainfield/Naperville South has been cleaning and restoring hoarding scenes for years.

The following criteria are used to define animal hoarding:

• An individual possesses more than the typical number of companion animals
• The individual is unable to provide even minimal standards of nutrition, sanitation, shelter, and veterinary care, with this neglect often resulting in starvation, illness, and death
• The individual is in denial of the inability to provide this minimum care and the impact of that failure on the animals, the household, and human occupants of the dwelling

Hoarding Cleanup Services

Upon arrival, we will inspect and assess the damage and develop a plan to begin the cleanup and decontamination process immediately. We will work systematically through the property and remove any animal waste and cages. We will clean, decontaminate, and deodorize the entire property – inside and outside. When we complete the cleaning and restoration process, you will never know the area was an animal hoarding scene.

Call Us Today!

When you need help cleaning and restoring an animal hoarding scene in Plainfield, SERVPRO® of Plainfield/Naperville South has a team of highly trained technicians ready to assist you 24-hours a day. Call us today at 630-369-9710.

Franchises are independently owned and operated.

High Customer Satisfaction in Shorewood?

1/25/2022 (Permalink)

Our Will County customers rely on us to respond 24-hours a day.

Shorewood needs to know about our restoration services!

There are more water damage emergency claims made each year than any other type of property damage claim in the United States. SERVPRO® of Plainfield/Naperville South is committed to providing the highest quality cleanup and restoration services possible. Here is a Google review from one of our repeat customers:

“I’ve used SERVPRO for several emergencies and have not been disappointed. I had a flood in one of my properties, and it was really bad. SERVPRO team was out within one and a half hours and immediately began clean up. They explained everything step by step and were in constant contact with me about the operation. I will not hesitate to use or recommend this SERVPRO team. From my representative to the last guy on-site, all pros.” Holly Marek

Commercial Services

• Commercial Water Damage Restoration
• Commercial Fire Damage Restoration
• Commercial Mold Remediation
• Commercial Cleaning Services
• Commercial Storm and Major Events

Residential Services

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building Services

Call Us Today!

You never know when your Shorewood home or commercial business will need our services, but when you do, SERVPRO® of Plainfield/Naperville South has a team of highly trained technicians ready to assist you 24-hours a day. Call us today at 630-369-9710.

Franchises are independently owned and operated.

Highly Trained Restoration Team in Plainfield?

11/22/2021 (Permalink)

Our technicians are on-call 24-hours a day in Will and Kendall counties.

SERVPRO® of Plainfield/Naperville South technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the non-profit certifying body for the cleaning and restoration industry. Our training program includes:

• IICRC Training
• Employee Certification Training
• Initial Franchise Training
• e-Learnings
• Continuing Education Classes

Ongoing Education

All of our staff have access to web-based training. This training is voluntary and is a program designed to be an ongoing training series for SERVPRO of Plainfield/Naperville South employees. These training courses feature video presentations and support materials, followed by a knowledge test at the end of each module. This keeps our technicians and office team current on new industry standards and best practices for the cleaning and restoration industry.

Certifications

• AMRT - Applied Microbial Remediation Technician
• ASD - Applied Structural Drying Technician
• CCT - Carpet Cleaning Technician
• CDS - Commercial Drying Specialist
• CMT - Commercial Carpet Maintenance Technician
• ECTP - Employee Certification Training Program
• FSRT - Fire & Smoke Damage Restoration Technician
• HST - Health and safety Technician
• IICRC Certified Firm
• OCT - Odor Control Technician
• OSHA - 10-hour General and Construction Industry Training Program
• OSHA - 30-hour General and Construction Industry Training Program
• RRRP - Lead-Based Paint Activities and Renovation
• WRT - Water Damage Restoration Technician

Call Us!

When your Plainfield home or business needs restoration services, SERVPRO® of Plainfield/Naperville South has a team of highly trained technicians ready to assist you. We’ll clean and restore your property damage, “Like it never even happened.” Call us today at 630-369-9710.

Franchises are Independently Owned and Operated.

Vandalism Cleanup Services for Plainfield?

10/25/2021 (Permalink)

We clean and restore vandalism in DuPage County.

A broken window and other acts of vandalism can cause significant water and mold damage if not repaired quickly. When your home or business is damaged by vandalism or graffiti, it is important to act fast before the repairs become more time-consuming and costly.

SERVPRO® of Plainfield/Naperville South’s technicians have the training, equipment, and experience to clean and restore vandalism and graffiti damage quickly and efficiently.

Our technicians are on-call 24-hours a day to serve you, so if you have a broken window in the middle of the night, we will come out and board it up and secure your home or commercial building. SERVPRO® of Plainfield/Naperville South can provide a wide array of vandalism and graffiti removal services. In addition to removing spray-painted graffiti from exterior walls, we also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry. Our highly trained technicians can offer the following services:

• General cleaning and graffiti removal
• Brick, stone, and concrete cleaning
• Odor removal and deodorization
• Debris removal
• Contents cleaning

Call Us Today!

When your Plainfield home or commercial business needs vandalism and graffiti removal services, SERVPRO® of Plainfield/Naperville South has a team of highly trained technicians on-call 24-hours a day to assist you. Call us today at 630-369-9710.  

Franchises are Independently Owned and Operated.

Deep Cleaning Services in Shorewood?

9/28/2021 (Permalink)

We provide deep cleaning services for homes in Cook County.

Although we are better known for our fire and water cleanup and restoration services, SERVPRO® of Plainfield/Naperville South also provides residential deep cleaning services, including:

Carpet and Upholstery Cleaning

The SERVPRO carpet and upholstery cleaning service will not only get out the dirt you see but will also remove the unwanted dust you don’t. A professionally cleaned carpet and furniture may make all the difference in brightening up a room and freshening up your home.

Air Duct Cleaning

We all have tasks around the house that don’t make it to the top of our priority list. Properly maintaining your home’s air ducts should not be one of them. Regular duct cleaning can increase your home’s heating and cooling efficiency and improve the quality of the air you and your family breathe.

Odor Removal

Your basic cleaning service is not going to have the expertise to effectively deodorize your home. Take advantage of SERVPRO’s residential cleaning services to remove unwanted odors.

Sewage and Biohazard Clean Up

Our experts are ready to assist in the cleanup of sewage and other biohazard materials and provide deep cleaning services for your home.

Call Us!

When your Shorewood home needs deep cleaning services, SERVPRO® of Plainfield/Naperville South has a team of highly trained technicians ready to make your home look its best. Call us today at 630-369-9710.

Franchises are Independently Owned and Operated.

Mold Remediation in Plainfield?

8/23/2021 (Permalink)

We mitigate and remediate mold growth 24-hours a day in Will and Kendall counties.

Mold in my house?  

I smelled a funny, musty odor and traced it to mold growing around a window. Upon closer inspection, I noticed that the windowsill was leaking. Uh oh. I called SERVPRO® of Plainfield/Naperville South and they came out and inspected the damage. They contained the mold and repaired the damaged windowsill. After using antimicrobial cleaning agents to kill the mold, they set up powerful air scrubbers in the contaminated area to clean the air overnight. Now, you would never know there had been a mold problem in my house!

Understanding Mold

• Mold is present almost everywhere, indoors and outdoors
• Mold spores are microscopic and float along in the air, and may enter your home through windows, doors, or air conditioning and heating systems or even hitch a ride indoors on your clothing or a pet
• Mold spores thrive on moisture
• Mold spores can quickly grow into colonies when exposed to water
• Before mold remediation can begin, any sources of water or moisture must be addressed, otherwise, the mold may return
• Mold often produces a strong, musty odor and can lead you to possible mold problem areas
• Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

Call Us!

When your Plainfield home or commercial business has a mold problem, SERVPRO® of Plainfield/Naperville South has a team of highly trained technicians on-call 24-hours a day to assist you. Call us today at 630-369-9710. We’ll mitigate and remediate your mold damage, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Sewage Cleanup in Plainfield?

7/28/2021 (Permalink)

We respond to sewage backups 24-hours a day in Will and Kendall Counties.

Toilet Trouble in Plainfield?

SERVPRO® of Plainfield/Naperville South technicians have specialized training and the equipment and protective gear necessary to clean and restore sewage backups safely. There are three categories of contaminated water, as follows:

Category 1: "Clean Water"

This is water from a clean source, such as a broken clean water supply line or faucet.

• Water from a clean source like a broken water line
• If left untreated can degrade into category two or three

Category 2: "Gray Water"

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category two water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

• It May contain bacteria and viruses
• Can quickly degrade into category three if left untreated

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category three water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

• May contain untreated sewage, harsh chemicals, and microbes
• Water from flooding rivers or sewer backup

Call Us!

When your home or commercial business experiences a sewage backup, SERVPRO® of Plainfield/Naperville South has a team of highly trained technicians on-call to assist you 24-hours a day in Plainfield. Call us today at 630-369-9710.

Franchises are Independently Owned and Operated.

Happy Customer Testimonials in Naperville?

6/21/2021 (Permalink)

We respond to property damage emergencies 24-hours a day in DuPage County.

Satisfied Customers in Naperville?

SERVPRO® of Plainfield/Naperville South is committed to providing the highest level of service and support for every restoration project. Here are some customer testimonials:

“They were awesome. They were organized, quick and courteous. They tried their best to not be intrusive and were very respectful of our home. They were flexible and easy to schedule with too. They cleaned up really well and paid attention to detail. Overall a great experience. I would highly recommend them.” Michelle M.

“Just wanted to drop a quick note and let you know how appreciative I am of the team. You guys were all so helpful and great through all this, especially with the unexpected delay that happened last week. The crew was great. They really went above and beyond to be helpful, even on things that didn't have anything to do with what you guys were here for. They were giving me tips on the roof situation and pointing out potential issues with the balcony and made sure all the little things were taken care of. I would definitely recommend you guys to anyone else. I honestly couldn't be happier right now. I had a great experience with every single person you guys sent to my house throughout every step of this.” Amanda

Call Us Today!

SERVPRO® of Plainfield/Naperville South has a team of highly trained technicians on-call to assist you 24-hours a day in Naperville. Call us today at 630-369-9710.

Franchises are Independently Owned and Operated.

Fast Emergency Response Time in Naperville?

5/24/2021 (Permalink)

Our fast response time saves our DuPage County residents time and money!

One, Four, Eight Hour Rule in Naperville?

What separates us from other restoration companies? Our fast response time. We know that our ability to respond quickly to property damage emergencies and to immediately begin the mitigation process saves our residential and commercial customers time and money. SERVPRO® of Plainfield/Naperville South follows the “one, four, eight-hour rule,” meaning:

One Hour: We will respond to your call for help within one hour of your call.

Four Hours: We will be onsite in four hours or less of your call.

Eight Hours: We will contact your insurance adjuster within eight hours of your call.

Our restoration technicians are required to undergo initial and continuous ongoing education to stay up-to-speed on current best practices and industry standards. They are certified by the Institute of Inspection, Cleaning and Restoration Certification, the nonprofit certifying body for the cleaning and restoration industry.

Call Us Today!

You never know when you will experience a property damage emergency, but when you do, SERVPRO® of Plainfield/Naperville South has a team of highly trained technicians on-call to assist you 24-hours a day every day of the year. Call us today at 630-369-9710. We’ll clean and restore your property damage in Naperville, “Like it never even happened.”

SERVPRO of Plainfield/Naperville South is Independently Owned and Operated.

Chemical Spill in Naperville?

3/24/2021 (Permalink)

We are a premier cleaning and restoration company in Will County.

Toxic Situation

We had some containers of paint thinners and other paint waste waiting outside in the back of our automotive repair shop waiting to be picked up and taken to a designated toxic waste disposal site. Unfortunately, a truck backed up into the containers and they spilled their contents behind the shop. Our shop manager knew about SERVPRO® of Plainfield/Naperville South, and they came out and cleaned up the spill.

Although SERVPRO® of Plainfield/Naperville South is known primarily for restoring fire and water damage, we also offer a full range of deep cleaning services, including biohazard cleanup and restoration to our customers in Naperville. When we arrived, we quickly assessed the damage, and our technicians cleaned up and decontaminated the area, and removed the toxic chemicals.

Our technicians are trained and certified to safely mitigate biohazardous spills in accordance with Occupational Safety and Health Administration (OSHA) and health regulations for the following:

• Sewage backups
• Crime scene residues
• Suicide/death accidents
• Homicide cleanups
• Blood cleanup
• Accident cleanup
• Hoarding scenes
• Animal waste/remains
• Chemical spills
• Tear gas cleanup
• Meth lab cleanup

Call Us!

SERVPRO® of Plainfield/Naperville South has a team of highly trained technicians on-call to assist you 24-hours a day. Call us today at 630-369-9710. We’ll clean up and restore your biohazard damage in Naperville, “Like it never even happened.”

SERVPRO of Plainfield/Naperville South is Independently Owned and Operated.

Happy Customers in Naperville?

2/22/2021 (Permalink)

Our Plainfield and Naperville customers are happy with our restoration services!

Customer Testimonials

When your home or business experiences a fire or water damage emergency; fast response time is imperative to avoid longer and more expensive repairs. At SERVPRO® of Plainfield/Naperville South, we take pride in our fast response time and our employees' training, knowledge, and experience. Here are some customer testimonials to give you an idea of how we work:

“On 7/5 I discovered water in my basement. I called SERVPRO. Flavio & Manny arrived in short order...they worked really hard, were fast, thorough, and efficient. It couldn't have been easier for me. I have nothing but positive things to say about the quality of work that SERVPRO did and the fine people they employ. I would be happy to recommend the company & their employees to anyone.”

Vickie M., Wheaton IL

“This franchise cannot improve. As far as I'm concerned they are perfect! I cannot say enough about how pleased I am with what these people did for my daughter after her apartment fire in Chicago. They went above and beyond what was expected of them. There is not enough space here to express my thanks for a job well done!!” Richard S., Chicago, IL

Call Us!

SERVPRO® of Plainfield/Naperville South has a team of highly trained technicians on-call to assist you 24 hours a day. Call us today at 630-369-9710. We’ll restore your property damage in Naperville, “Like it never even happened.”

SERVPRO of Plainfield/Naperville South is Independently Owned and Operated.

Basement Flooded in Shorewood?

1/25/2021 (Permalink)

We’re on call 24-hours a day to respond to water damage emergencies in Plainfield!

Water intrusion prevention tips from FEMA

Shorewood residents are exposed to all kinds of severe weather. With winter storms comes the potential for water intrusion into the basement of your home or business. According to the Federal Emergency Management Agency (FEMA) water can get into a basement through:

• Through the drainage system, known as the sump.
• Backing up through the sewer lines under the house.
• Seeping through cracks in the walls and floor.
• Through windows and doors, called overland flooding.

SERVPRO® of Plainfield/Naperville South responds to water damage emergencies throughout the year and is our teams of highly trained technicians have the specialized training, experience, and equipment to mitigate water damage quickly and efficiently. Here are some ways to divert water away from your foundation to minimize the possibility of water intrusion from FEMA:

• Channel and disperse water away from the structure by lengthening the run of downspouts with rigid or flexible extensions.
• Prevent interior intrusion through windows and replace weather stripping as needed.

Call Us Today!

When your home or commercial business experiences a flooded basement or other water damage emergency, SERVPRO® of Plainfield/Naperville South has a team of highly trained technicians on-call to assist you 24 hours a day. Call us today at 630-369-9710. We’ll restore your property damage in Shorewood, “Like it never even happened.”

SERVPRO of Plainfield/Naperville South is Independently Owned and Operated.

Crime Scene Cleanup in Naperville?

12/28/2020 (Permalink)

We are equipped to safely clean biohazard spills in the Plainfield area.

Convenience store stickup

My uncle’s convenience store was held up by a robber. Thankfully a good Samaritan that was shopping in the store snuck up and tackled the guy and held him down until the police came. Thankfully no one was hurt, but the store was a mess. Some of the store displays got knocked over and there was broken glass, blood, and food debris all over the floor. My uncle had to close the store because it was a safety hazard, and he called SERVPRO® of Plainfield/Naperville South. Even though it was late at night a crew came out and cleaned the entire area and removed all of the damaged goods from the store floor. They cleaned and sanitized the area and my Uncle reopened the store that same night!

Unfortunately, crimes, accidents, and other traumas happen all the time, and when they do, we are Here to Help.® Our restoration technicians are specially trained to safely clean and dispose of biohazardous materials related to crime scenes, accidents, chemical spills, and more.

Call Us Today!

SERVPRO® of Plainfield/Naperville Souths’ team of highly trained technicians is on-call and ready to assist you with property damage emergencies in Naperville 24 hours a day, every day. Call us today at 630-369-9710.

SERVPRO of Plainfield/Naperville South is Independently Owned and Operated.

Together We Restore your Home in Plainfield

12/3/2020 (Permalink)

Together we get it done.

Life is full of mishaps and otherwise unwanted stress creators such as storms. Did you know that wind can reach speeds of up to 60 mph in severe cases?  This kind of wind in your Plainfield home or business can cause several different kinds of damage, as well as leave areas of the structure vulnerable to rain and other water crisis such as broken pipes.  SERVPRO of Plainfield/Naperville South can work together with you to lower chances for incurring injury and/or cost due to storm damage.

Your part.

Preparedness is a necessary tool in your efforts to protect your home in Plainfield.

It’s your house; so not only do you have a vested interest in lowering risks to your home and family; but that same preparedness creates a more stress free environment. 

Be prepared for the worst when times are the best. Don’t wait until the wind is moving at speeds of forty mph outside before you start making calls and buying batteries. Do these things early on when there are no clouds in the sky.

Our part.

SERVPRO of Plainfield/Naperville South promises to answer when you call. We promise that the person fielding your call will understand not only the proper responses to your cleanup and restoration questions but they will understand your vulnerable and stressful position as the owner/insurance adjuster.  We will use that understanding to make you as comfortable with what’s happening as possible. We will send the correct people, and the proper equipment to meet whatever needs have been created by the unfortunate event(s).

SERVPRO of Plainfield/Naperville South is independently owned and operated. 

SERVPRO provides Vandalism and Graffiti Cleanup

9/9/2020 (Permalink)

SERVPRO of Plainfield / Naperville South can handle your vandalism and graffiti cleanup.

If your home or business has suffered damage from vandalism or graffiti, we understand the urgency to fix it immediately.  Vandalism and graffiti can range from relatively minor pranks to malicious destruction of property.  SERVPRO of Plainfield / Naperville South knows that even the simple acts of vandalism, like breaking a window, can cause significant water and mold damage if not addressed in a timely manner. 

If you need a window or door boarded up at any time, you can call us for immediate service.  Graffiti may also need to be removed quickly and our highly trained team will provide proper cleanup.  We are available 24 hours, 7 days a week to help you. 

SERVPRO of Plainfield / Naperville South will act quickly to remove vandalism and graffiti from residential and commercial spaces. In addition to removing spray-painted graffiti from exterior walls, we can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry. Our highly trained technicians can offer the following services:

• General cleaning and graffiti removal
• Brick, stone, and concrete cleaning
• Odor removal and deodorization
• Debris removal
• Contents cleaning

If you need vandalism or graffiti cleanup services, please call SERVPRO of Plainfield / Naperville South at 630-369-9710. 

Certified: SERVPRO Cleaned – a defensive cleaning program

6/23/2020 (Permalink)

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

• Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
• Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
• Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned,but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Plainfield / Naperville South today at 630-369-9710 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

We are Cleaning Experts

3/19/2020 (Permalink)

SERVPRO of Plainfield / Naperville South is Here to Help.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Plainfield / Naperville South, 630-369-9710.

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Odor Removal and Deodorization

2/11/2020 (Permalink)

Keep your home or business smelling fresh and clean! SERVPRO of Plainfield / Naperville South can help with odor removal.

As experts in deodorization, SERVPRO of Plainfield / Naperville South is trained to identify and eliminate offensive odors.  These odors can come from a number of sources both inside and outside a structure.

SERVPRO teaches IICRC technical classes in the proper removal of odors.  Masking and other shortcuts don't work when your odor problem is serious or persistent.

We have the training and equipment to identify and eliminate these offensive odors.  By identifying the cause of the odor, and determining the conditions where it contacts surfaces, the odor can often be removed over time without a trace.  Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.

The science of identifying and eliminating odors can be a tricky thing, so give SERVPRO of Plainfield / Naperville South a call at (630) 369-9710 and leave the restoration to us.

Let SERVPRO help with Mold

2/4/2020 (Permalink)

SERVPRO of Plainfield / Naperville South can help with Mold.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors.  This makes it impossible to remove all mold from a home or business.  Therefore, mold remediation reduces the mold spore count back to its natural or baseline level.  Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy.  Consider the following mold facts:

• Mold is present almost everywhere, indoors and outdoors.
• Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
• Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water.  These colonies may produce allergens and irritants.
• Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
• Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
• Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call SERVPRO of Plainfield / Naperville South at (630) 369-9710

Biohazard Cleanup

1/30/2020 (Permalink)

SERVPRO of Plainfield / Naperville South can safely handle your Biohazard Cleanup.

Exposure to biological and chemical contaminants can pose serious health consequences.  A failure to properly remove such substances can contribute to unhealthy and dangerous environments.  SERVPRO of Plainfield / Naperville South is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

Equipped with the necessary safety apparatus and cleaning products, we can help transform these unhealthy environments back into clean, safe homes and offices.

The decontamination of a home or business due to trauma, sewage backups, chemical spills, hoarding or other biohazards can be both dangerous and emotional.  Specialized training and experience is key when choosing a cleanup company to resolve these circumstances.

We provide cleanup and recovery services for many biohazard situations. These include the following:

• Suicide/death accidents
• Homicide cleanups
• Blood cleanup
• Accident cleanup
• Hoarding scenes
• Animal waste/remains
• Chemical spills
• Tear gas cleanup
• Meth lab cleanup
• Sewage backups
• Crime scene residues

If you need help with Biohazard Cleanup, please contact SERVPRO of Plainfield / Naperville South at (630) 369-9710.

What to do if you find Mold

1/23/2020 (Permalink)

If you find Mold, contact SERVPRO of Plainfield / Naperville South.

In as little as 48 hours, mold can quickly become a problem in your home or business when there’s a water intrusion, like a roof leak or leaking water line.  Mold can cause significant damage to your property.  SERVPRO of Plainfield / Naperville South has the training, protective gear, and specialized equipment necessary to handle your mold problem.

If you have a mold problem in your home or business, consider the following facts:

• Significant mold growth can occur in 48-72 hours.
• Mold may present a greater risk to children, the elderly, and anyone with respiratory problems.
• A strong, musty odor may indicate hidden mold behind drywall or under carpeting.

What to Do:

• Stay out of affected areas.
• Turn off the HVAC system and fans.
• Contact SERVPRO of Plainfield / Naperville South for mold remediation services.

What Not to Do:

• Don’t touch or disturb the mold.
• Don’t blow air across any surfaces with visible or suspected mold growth.
• Don’t attempt to dry the area yourself.
• Don’t spray bleach or other disinfectants on the mold.

Mold Remediation Services

If you suspect that your home or business has a mold problem, contact SERVPRO of Plainfield / Naperville South at (630) 369-9710.

Faster to any size Disaster

1/17/2020 (Permalink)

SERVPRO of Plainfield / Naperville South can help with all of your restoration needs.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Plainfield / Naperville South provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

In many cleaning and restoration situations, immediate action is needed.  An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Plainfield / Naperville South arrives quickly and starts the water extraction process almost immediately.

Our highly trained technicians will carefully monitor and document the drying process to ensure your property is back to normal. 

If you experience water or flood damage to your home or business, please call SERVPRO of Plainfield / Naperville South today at (630) 369-9710.

Choose SERVPRO of Plainfield / Naperville South to be your Restoration Company.

12/31/2019 (Permalink)

SERVPRO of Plainfield / Naperville South can help with all of your restoration needs.

SERVPRO of Plainfield / Naperville South is your local restoration company with a national collection of resources.  We provide both 24/7 Emergency Service as well as scheduled appointments and projects.  We pride ourselves in being service providers for not only Plainfield and Naperville South, but the following towns and areas as well:

• Shorewood
• Bolingbrook
• Aurora

SERVPRO of Plainfield / Naperville South is always Here to Help make your disasters and cleanup needs “Like it never even happened.”  We service both residential and commercial properties.  We are also the Preferred Vendor for many national and local insurance companies.  We are Faster to any Size Disaster with advanced technology and highly trained technicians available at any hour. No job is too big or too small for SERVPRO of Plainfield / Naperville South.  Give us a call today at (630) 369-9710.

Why SERVPRO of Plainfield/Naperville South? Ready to Help 24/7

1/30/2019 (Permalink)

When pipes freeze or burst, the water damage that happens can be quickly addressed by SERVPRO of Plainfield/Naperville South.

SERVPRO of Plainfield/Naperville South is Ready to Help in the Cold Weather

Arctic temperatures and other extreme weather does occur in Illinois during winter.  When it happens, especially cold temperatures, property is at risk to all manner of damage.  Frozen pipes, pipe breaks, water leaking, loss of heating or water, and more.  Any of these forms of damage can be addressed by SERVPRO.

One of the most common types of property damage is water related that happens during extreme cold temperatures. Exterior pipes can freeze, water lines can burst from freezing, and water may leak out of clogged lines.  When these cold weather events happen in the dead of winter SERVPRO of Plainfield/Naperville South prepares our staff for a rise in calls, as well as calls at all hours. 

When pipes freeze or burst and you need a professional response quickly, call SERVPRO of Plainfield/Naperville South at 630-384-1040.